Shipping & Delivery

All orders are packed and dispatched from Australia. Fragile items such as glass diffuser bottles and candle vessels are wrapped individually before they go into the outer carton.

Processing time

Orders placed before 2pm on a business day are normally dispatched the same day. Orders placed after that, or on weekends and public holidays, are dispatched the next business day. You will receive a tracking number by email once the parcel leaves us.

Delivery times

  • Metropolitan areas: typically 2–5 business days after dispatch.
  • Regional and remote areas: typically 5–10 business days after dispatch.

These are carrier estimates, not guarantees. Delivery can take longer during peak periods or due to events outside our control.

Shipping cost

Shipping is free on orders over A$120. A flat rate of A$12 applies to orders below that amount. The exact cost is shown at checkout before you pay.

Incorrect address

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we can resend it once the return arrives, with shipping payable again.

Lost or damaged parcels

If your parcel is damaged in transit or has not arrived within the expected window, contact us with your order number and we will investigate with the carrier and put it right.

Questions about a delivery? Visit our contact page.